For urgent matters, visit our Report an Issue page.
Routine Maintenance
Call your caretaker to report a maintenance issue. Your caretaker checks messages throughout the day. Please leave your name, address, phone number, and the problem type. It is important for you to leave permission for the caretaker to enter your unit if you won't be home. If your caretaker does not fix the problem or return your call within 48 hours, please contact the office.
Request Replacement or Improvement to Your Unit
To request a replacement for a part in your unit, please complete the form below, then, return it. If your building has a Caretaker info drop box, you can drop your forms there. Or, you can bring them to our downtown office, or send them by email or fax.
Requesting a Transfer
If you are in receipt of a rent subsidy you can apply to transfer to another Corporation unit if:
- You have been a tenant of the Corporation for 12 consecutive months;
- You have paid your rent in full and on time for the previous six months and continue this up to the date of your transfer;
- You have kept your suite clean, tidy and undamaged, as determined by your annual inspection, and by an inspection which will take place before your transfer request is approved;
- You and other occupants of your suite have not been disruptive to your neighbours;
- You must meet one of the following transfer reasons: medical need, safety concerns, inappropriate unit size for household, or subsidized income increases.
If you are an affordable housing tenant, you must meet the first 4 eligibility requirements above and meet our income guidelines.
For more about transfer policies and requirements, visit our Tenant Information page.
